Burst & Frozen Pipe Repair in Rockwall, TX
Shut the water off first. Then call us — we answer at 2 a.m. because that is when pipes break.
Emergency? We don't keep you waiting.
Burst pipes, gas leaks, no hot water — we answer 24/7, every day of the year.
Plumbing
Burst & Frozen Pipe Repair
A burst pipe is one of the few household failures where the first five minutes genuinely change the outcome. Every minute water runs is more drywall, more flooring and more framing.
If you are reading this with water coming through a ceiling: shut off the main. It is typically at the street in a covered box, or on the exterior wall where the supply enters the house. Turn it clockwise until it stops. Then open a low faucet to drain the standing pressure out of the system.
Then call. We answer around the clock, and burst pipes are the reason we do.
When you need burst pipes
The symptoms homeowners actually describe when they call us — and what each one usually means.
Water where water should not be
Through a ceiling, up through a floor, or streaming from a wall. Obvious, and the point at which the response matters more than the diagnosis.
No water from a fixture during a freeze
A tap that produces nothing on a cold morning is a frozen line. The pipe has not necessarily burst yet — but as it thaws, it may. This is the moment to act, not after.
A sudden pressure drop across the house
Every fixture weak at once, with no work being done on the street, means water is escaping in volume somewhere between the meter and your fixtures.
Banging pipes and repeated small failures
Water hammer and a run of minor leaks are often a pressure problem stressing the whole system. Left alone, that eventually finds a joint that lets go properly.
A meter spinning fast
Not the slow creep of a hidden leak — visible, continuous movement means a substantial break.
What actually happens on the job
No mystery, no vague diagnosis. Here is the sequence we follow every time.
Stop the water
First action on arrival, if you have not already. Main shutoff, then isolate the affected branch so the rest of the house can come back online while we work.
Find every failure, not just the visible one
A freeze event rarely breaks one pipe. We pressure test the system after the obvious repair, because the second break is the one that floods the house next week after everyone has relaxed.
Repair or replace the failed section
Sound pipe on either side of a clean break gets a proper repair. Pipe that split because it was already thin from corrosion gets replaced — patching a symptom of a failing system is how you end up doing this again.
Tell you why it happened
Freeze, pressure, corrosion, or age. It matters, because three of those four are preventable and the fix is usually cheap compared to the repair you just paid for.
North Texas freezes are worse than colder places
This sounds backward, but it is exactly right. Homes in genuinely cold climates are built for it — pipes run through conditioned space, exterior walls are deeply insulated, and everyone knows the drill. Homes here are not. Supply lines run through unconditioned attics and uninsulated exterior walls, hose bibs frequently lack frost-proof valves, and a hard freeze arrives every few years rather than every year, so nobody is in the habit. That combination is why a single hard freeze produces more burst pipes across the metro than a whole winter does further north. The other local factor is our clay soil: seasonal movement stresses buried supply lines year-round, so by the time a freeze arrives, some joints have already been working loose for years.
Straight talk on pricing
An accessible repair on sound pipe is straightforward and priced accordingly. Cost climbs with access — a break inside a wall, in a slab, or in an attic run above finished ceiling all take longer. The larger variable is whether this is an isolated failure or the first of several on a system that is due for repiping. We will tell you which we think it is, and we will not quietly repair the same house four times.
(469) 338-5533Burst Pipes questions we get asked
Where is my main water shutoff?
Usually one of two places: in a covered box near the street or sidewalk with the meter, or on the exterior of the house where the supply line enters, often near a hose bib. Go find it before you need it, make sure the valve actually turns, and show everyone in the house. Five minutes now is worth a great deal during a failure.
My pipe is frozen but has not burst. What should I do?
Open the affected faucet so melting water has somewhere to go and pressure cannot build. Apply gentle heat toward the frozen section — a hair dryer or heating pad, working from the faucet end back. Never use an open flame or a torch. Keep cabinet doors open so warm air reaches the pipes underneath. If you cannot locate the frozen section, or if flow does not return, call us before it thaws on its own and reveals a split.
How do I keep this from happening next winter?
Insulate any exposed pipe in the attic, garage and crawl space; disconnect hoses and cover hose bibs before the first freeze; open cabinet doors under sinks on exterior walls during a hard freeze; and let a faucet drip on the coldest nights. Also worth checking your pressure regulator — high static pressure makes every freeze event more likely to end in a burst.
Will my insurance cover a burst pipe?
Sudden and accidental water damage is commonly covered, whereas damage from a leak that ran gradually often is not — which is another reason a fast shutoff and a quick call matter. Photograph everything before cleanup starts, keep damaged materials if you can, and get a detailed invoice.
What Rockwall neighbors say
"Fastest to respond and complete the job — a must when you wake up to no hot water on a cold morning. They cleaned my tankless water heater and had everything running perfectly."
"A great partner for both plumbing and HVAC. High-integrity company — responsive with questions, they show up on time, and their prices are reasonable. Exactly what you want."
"Fantastic. Great job for a fair price, responsive and professional the whole way through. Highly recommend Wilson Family for any plumbing work."
"Fair estimate and they went beyond to sort out the city requirements for us. Kari was incredibly responsive and Tyrone was professional and right on schedule."
Burst Pipes across Rockwall County & the Dallas metro
Same licensed team, same 24/7 phone, every one of these communities.
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